For an existing order, use My Orders to request a return, or check the contact page for available support channels. Include your order number in any request.
If an item is damaged, defective, incorrect, or materially different from its description, tell us what happened and share photos where possible. We will review the request and arrange a remedy in line with applicable consumer law. Accepted refunds are returned through the original payment method where available.
Eligibility for other returns can vary by product. Confirm the terms before ordering. We do not impose a cancellation charge unless the same charge applies when we cancel an order.
